![]() Once added it worked, HOWEVER, now it objects to the "/" and I only enter our 9 didgit number, "Numero cliente" on your bill top right, without spaces. Intially I did as I would in the UK and did not add the "/" with a number after it. You don't say which service you are libero or Tutela? If the latter (ours), then we did have a problem with this page and it was to do with the number entered. I have now booked a flight on RyanAir in the hope that someone somewhere in Italy can help me. ![]() Which are for using ZERO electricity and my electricity has been cut off by Enel. I only wish my estate agent worked as hard trying to sell my apartment as I have trying to pay my 16 euro per month bills. The Enel website says it is possible to pay with Paypal but there are no instructions how to do so.I have tried to sign up for an online bank account with ING, Poste Italia and several others but they all require an Italian identity card or an existing Italian bank account in order to allow me to sign up.Unfortuantely Italy is a closed off country and it is only possible to do something if like you say, you pay someone else to do it for you or pay the banks 12 euros / month for the "service" of keeping our money. I can definitively say that there is absolutely no way around this. It appears that every European country has a different length of IBAN code so it is impossible to pay a bill with a UK bank account or set up a direct debit. I've looked at the other option "Libero Mercato" and that is taking you to a different ENEL site, so it matters which you pick.Do hope this helps, as I only logged back in here to reply to your post! If you click this button more icons appear "La tua bolleta" takes you to the registration page. I can only advise on the first "Maggior Tutela" as this is our service, your bill top RIGHT will tell you this if the same as ours. If you hover over either of the 1st two, one is "Maggior Tutela" and the other is "Libero Mercato", I believe the two different parts. ![]() Just in case you do want to have another look, you have spotted that you need to know which part of ENEL you need? Here is their home page, near top RIGHT under the banner in the black box there is "Servizi", above is a number of icons. Is there a local ex-pats forum for your area? Most have someone that does this type of thing as a business, ok you may have to pay, but at least it would make life easier. It's sad that it has made you feel that way, perhaps you need someone near by that's done all this and has it working to show you. BUT 5 hours! That is a lot of time out of ones life for paying a bill. Well if I were really cruel I would say you are the problem, not ENEL, not your house in Italy. ![]() We have a post-box, but it is at the top of the steps! Why is it that Italian institutions are still in the pre-digital age? (Apart from Enel, and even then.) Still, it's all part of the joy of living in Italy! Cheers, Karen We tried to to ask the post office to send our mail to our next door neighbour, but not only did this take over an hour - and our kind neighbour had to go there the next day as well to fill in forms - it still did not work, as she reported finding a bill on the steps to our house. Thank you to everyone who made suggestions and omments.In the end we have given the property manager our online details for the Enel account, and she can now log on and see if any bills need paying, and pay them online, using our BancaPosta card.This way we don't have to have a bank account, and we don't have to rely on the post office to deliver bills to the Italian house.I must say when I read Poetica saying "Easy enough to register your italian address with the local postal office on application to start with and subsequently ask them at the local office to change mailing address to your UK address" I was moved to hollow laughter. I looked into paying by some other, simple, method, which I've forgotten now, but this relied on the recipient being signatory to SEPA, which stands, I think, for Single European Payment Agreement, or Area, and have a wild guess at what Enel's attitude to this might be? Of course, the downside of this is that a refund to my time-expired credit card had nowhere to go, and has resided for the last year or so in Enel's vast coffers. There's a facility to use previous payment details, so all I have to alter is the invoice no. Since the bill only arrives six times a year, both by email and snailmail, I now pay it direct from my Irish (free) Euro account. This worked well, until the card expired, as they do, payment was refused, and the power cut off. I then filled out the same form on three separate occasions at the local Enel shop, to allow payment by direct debit on a UK issued credit card. Originally, I paid my Enel bills by direct debit, but baulked at the huge charges, and closed my Italian bank account.
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